Returns & Cancellations
Under the Consumer Rights Act of 2015, you have the right to cancel your order and return a product within 14 days of delivery, provided:
(a) we receive notification from you via email to hello@winemonkey.co.uk and within 14 days following the date of confirmed delivery of your order;
(b) the returned product(s) is unused, with any seal intact and any labels still attached, and otherwise in a condition enabling us to sell the product as new.
You are responsible for all costs associated with the return of the product as well as risk of loss or damage when returning the goods. We recommend you take out proper postal insurance to cover the total value.
This cancellation policy does not affect your rights where we are at fault – for example, if goods are faulty or misdescribed, in which case we will pay costs associated with the collection and return of the product in accordance with this policy and that are proven to be faulty or misdescribed. This does not include incidences where incorrect input of product data on our website by you has resulted in your receipt of an incorrect product or quantity. In this case you have the right to request cancellation of the order within 14 days of delivery in accordance with this policy.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights, and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Wine Tasting Events
We prepare for each event based on confirmed bookings, so please let us know as soon as possible if your plans change.
If you need to cancel
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At least 5 full days before the event: You will receive a full refund.
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Less than 5 days but at least 24 hours before the event: We will refund you 30% of the ticket price paid.
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Less than 24 hours before the event: No refund or credit is generally available.
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No-shows: No refund or credit is generally available.
All notice periods are measured from the advertised event start time. These terms also apply when cancelling individual tickets within a group booking.
To request cancellation
Email hello@winemonkey.co.uk with your booking name, event date and the number of tickets you wish to cancel. Notice is calculated from when your email is received. This request must be received by email. Please do not attempt to cancel over the phone or in person. We cannot guarantee any refunds that are not received by email.
Sending someone in your place
You may transfer your ticket to another person free of charge. Please email us before the event with their name and any dietary requirements. All attendees must be aged 18 or over. We cannot guarantee that dietary changes requested at short notice can be accommodated.
Reselling your place
For late cancellations, we will take reasonable steps to resell your place, although we cannot guarantee a replacement booking.
If we resell your place at the full ticket price, we will refund the full amount you paid, less any refund already issued. Any amount we retain will not exceed our reasonable net loss resulting from your cancellation, taking account of costs saved and any resale proceeds. Where this means a larger refund is due than the percentages above, we will provide it.
Moving to another event
With at least 5 days’ notice, you may request a transfer to another available tasting instead of a refund. Transfers are subject to availability, and any difference in ticket price will be payable or refunded as appropriate.
Transfers requested with less than 5 days’ notice are at our discretion and are not guaranteed.
If we cancel or change an event
If Wine Monkey cancels an event, you will receive a full refund, including any booking fee paid to us (excludes fees paid to any external booking platform or charges from your bank). You may choose an alternative event or credit instead, but you are not required to do so.
If we postpone an event or make a significant change to the advertised experience, you may accept the change or request a full refund.
Occasionally, individual wines or food pairings may need to be substituted with suitable alternatives of comparable quality. This does not constitute a significant change to the event.
Refunds and your rights
Refunds will be returned to the original payment method. We aim to process agreed refunds within 7 days; your bank may take additional time to credit your account. We do not charge a refund administration fee.
Tickets are for a leisure activity on a specific date, so the statutory 14-day cooling-off period for online purchases does not apply. This policy does not affect your statutory rights.